In the unlikely and uncommon event that you are dissatisfied with any item you purchase from Funky Bodystockings, because you do not like the style or colour, (we get more complimentary emails than we do returns, which we're rather pleased about), then you may return it within 7 days to the address below and we will happily exchange it for for a different size or style. If you would prefer, we will issue you a full refund. All returns must be unopened in their original sealed packaging.
Returned items must reach us in completely new condition - unworn and undamaged. All original packaging must be present and undamaged, and all labels and tags must be attached to the product. As with all lingerie stores, we will not issue refunds on any items that have been worn in any way for obvious hygiene reasons.
Please note that, as is standard practice, shipping charges on deliveries are non-refundable, and that you will need to cover the postage cost of returning items - we also strongly recommend you obtain a proof of postage from the Post Office on an returned items. In addition, if your order was delivered free of charge, then a shipping charge of £1.99 will be deducted from any refund. Additional shipping charges may be payable if an exchange is requested. Please email us at firstname.lastname@example.org if you have any queries about this process and we will be happy to help.
Orders which have not yet been dispatched may be cancelled free of charge at any time.
In the unlikely event that your order or items within it are damaged or if we have sent you an incorrect item, you may return them to us for a full refund or exchange. We will also refund your return postage. Please return your items via recorded Royal Mail delivery to:
BS Trading (Returns)
51 Broad Street
Please note that we are solely a mail-order company and have no retail premises. We are therefore unable to accept personal callers for insurance purposes.